Maintenance and support service applies to dedicated integrations, which we perform on individual order on customers’ servers.
Offer – dedicated integrations.
Attention!
In the case of ready-made modules, they are always maintained on our servers.
Subscriptions for ready-made modules include full technical support, updates, security and customer service. In this case, you do not need your own hosting for integrations. Our company provides Microsoft cloud servers, which are multi-tier secured and scalable according to consumption.
Support 24h/7
Using our subscription service for support and maintenance, you are assured that the integration will function properly 24/7.
A limited number of requests by the server/hosting from which the information is retrieved can cause your server to lock up.
With our support and maintenance service, we can respond quickly so that the integration is active all the time. The integration can be done as well as possible. On the other hand, unforeseen situations such as, for example, an update to the software that is integrated can change the API source code. Then there is a risk that the integration will stop working.
Support is important because without it, your company may suffer unnecessary losses. To avoid this, we recommend that you purchase support services from our company (applies only to dedicated integrations performed on customers’ servers). Then you have a guarantee that our programmers are at your disposal and will make a correction in the given integration as soon as possible.